Terms and conditions

General Terms

 The terms of this agreement are set forth to clarify duties and responsibilities for both parties of this agreement.  This is an all encompassing Digital Marketing Agreement that can used for multiple services and products offered by FirstPage Marketing.
 1. Details of the parties entering into the agreement
This agreement is hereby entered into between FirstPage Marketing (hereinafter referred to as “we”, “us”, “SEO”, “our”) and Radiant Skin hereinafter referred to as “Client”, “you”, “him”, “his”).

2. Representations and Warranties

 FirstPage Marketing agrees to provide Client with Digital Marketing Services as described in this agreement until cancelled. Either party can cancel at any time given 30 days notice.
 3. Payment Terms
Client agrees to pay us a fee as stated in “proposal.” Fee must be received prior to the start of any services provided.  All payments shall be made in USD (United States Dollar) and by Credit Card, unless otherwise agreed by FirstPage Marketing.  If the client decides to end the project for any reason, a 30 day notice is required and FirstPage Marketing will continue to provide services through the term of the agreement.
4. Assignment of Specific Rights
For the purposes of receiving professional SEO, Website Design, PPC, Business Listings Management services, Client agrees to provide the following:

1. Give FirstPage Marketing FTP and other back-end access to the web site for uploading new web pages, and making changes on the web pages for the purpose of on-page optimization with prior approval of the client.

2. Permission to communicate directly with any third parties, e.g., your web designer, web developer etc if necessary.

3. Full access to existing website traffic statistics for analysis and tracking purposes like access to Google Analytics, Google My Business, Google Search Console, etc.

4. Permission to use client official email address for the purposes of requesting links

5. Client authorizes FirstPage Marketing use of all client’s logos, trademarks, Web site images, content etc., for use in creating informational pages / blogs and any other uses as deemed necessary by FirstPage Marketing for search engine optimization and social media optimization.  FirstPage Marketing reserves the right to use visual representations of the final product as part of our project portfolio.

 
5. Non-Disclosure Agreement

At any time during or subsequent to contract period, client agrees to keep in strictest confidence and trust all of the FirstPage Marketing confidential information to which the client has access. The client will not use or disclose the FirstPage Marketing confidential information without the written consent of FirstPage Marketing. This confidential information includes but is not limited to the proprietary SEO process that FirstPage Marketing utilizes.

Client agrees not to attack/criticize FirstPage Marketing and any of its employee, associate or partner publicly (on public forums, blogs, social networks etc) at any time during or subsequent to contract period.

6. Disclaimers

Client acknowledges the following with respect to services from FirstPage Marketing :

1. Guarantee – Our guarantee is that with each SEO package we will get 5,10 or 20 keywords on the first page of Google after a 12 month campaign and if we do not, the initial two month campaign investment will be refunded in full. All other fees are non-refundable.

2.   FirstPage Marketing has no control over the policies and ranking algorithms of search engines with respect to the type of sites and/or content that they accept now or in the future. Client’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory.

3. Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms, and other competitive factors, FirstPage Marketing does not guarantee No.1 positions or consistent top 10 positions for any particular keyword, phrase, or search term.

4. Google has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than “x” amount of time or have enough back link strength. FirsPage Marketing assumes no liability for ranking, traffic, indexing issues related to such penalties. Consequently client understands that ranking new websites is much more difficult than ranking old and established sites and he should not have unrealistic expectations about rankings, traffic and revenues.

5. New website may get temporary boost in ranking for some targeted keywords for few days but then it settles down to its real place.  This is known as ‘new site boost effect’ and it is quite common to happen. Consequently client understands that his new site has not really got top rankings within a month and soon it will go down to its actual position.

6. Occasionally, search engines will drop listings for no apparent reason. Often, the listing will reappear without any additional SEO efforts.

7. A website search engine ranking can fluctuate any day, any time because of on-going changes in the ranking algorithm, seo efforts made by the competitors or both.

8.   FirstPage Marketing makes no guarantee/warranty of project timeline or added expenses (like charging additional fees etc) if the Website or SEO work is destroyed either wholly or in parts, either knowingly or unknowingly by any party other than FirstPage Marketing or without the prior consultation of FirstPage Marketing. SEO work is considered to be destroyed either wholly or in parts if following changes (but are not limited to) are made to a website by any party other than FirstPage Marketing or without first consulting FirstPage Marketing :

i. Changes in the file(s) or folder(s) name

ii. Putting a file in a different folder or putting a folder in another folder or sub domain

iii. Making changes in the head section of a document like changing the text in the title tag, removing certain HTML tags required for site authentication.

iv. Deleting a link, folder, file, web document or sub domain.

v. Modifying text on a web document like changing the formatting of the text or repositioning the text.

vi. Removing analytics code from the web page which is used to track website traffic.

vii. Linking out to any website without prior consultation of the FirstPage Marketing  .

viii. Adding a file, folder, web document, widget or any functionality.

ix. Renaming URLs of existing web documents.

x. Taking down the website or part of the website.

xi. Renaming, re-locating, adding or removing any file, folder or sub domain on a web server including web documents, robots.txt, .htacess file, sitemap.xml, rss.xml etc

xii. Changes in the site architecture

xiii. Changes in the anchor text

xiv. Making any changes on an optimized web page

9. FirstPage Marketing makes no guarantee/warranty of project timeline or added expenses (like charging additional fees etc) if:

i. The client fails to resolve FirstPage Marketing queries on time.

ii. Make delays in providing required access, documents, permissions or any support

iii. Fail to make necessary changes on the website as and when advised by FirstPage Marketing

iv. There is a server outage for prolonged time on client’s site.

10.   FirstPage Marketing is not responsible for the Client overwriting SEO work.

11. Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to FirstPage Marketing for inclusion on the website above are owned by Client, or that Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend  FirstPage Marketing and its subcontractors from any liability or suit arising from the use of such elements.

7. When this contract comes to an end
This contract comes to an end when everything specified in the contract has been done. It can also end if there is a breach of contract and either party decides to cancel it given 30 days notice.

The contract can also be ended by mutual agreement of the parties involved in contract or when it becomes impossible to carry out the obligations specified in the contract like due to man-made calamities (riots, acts of terrorism, war etc) or natural calamities (like flood, hurricane, earthquake, volcanic erruption etc)

8. Governing Law and Jurisdiction
Governing law means which country’s rule of interpretation and legal remedies apply in case of any dispute arising out of the contract. Jurisdiction means the place where your dispute will be heard.

This Agreement (Contract) shall be governed by the laws of the United States of America and the parties submit to the exclusive Jurisdiction of the courts of Savannah, Georgia in respect of any dispute or difference between the client and FirstPage Marketing arising out of this Agreement (Contract).

Any dispute or difference can also be resolved outside the court by appointing an independent third party (also known as arbitrator) on mutual agreement of the client and FirstPage Marketing. However in this case arbitrator’s decision is considered to be final and cannot be disputed or appealed in the court of law.

This contract is all inclusive and no other oral or written contract exists between the two parties stated in this agreement. By signing this contract you agree that you fully understand this contract, you are legally competent and authorized to enter into the contract and you sign this contract on your ‘own free will’ without any undue influence, misrepresentation of facts or by mistake.

You also represent and warrant to FirstPage Marketing that you have no interest or obligation which is inconsistent with or in conflict with this agreement or which would prevent, limit, or impair FirstPage Marketing performance of any part of this agreement. You agree to notify FirstPage Marketing immediately if any such interest or obligation arises.

Project Terms
Search Engine Optimization 

FirstPage Marketing agrees to provide Client with Search Engine Optimization and Reporting Services (hereinafter referred to as “SEO”) as described in this agreement until cancelled. Either party can cancel at any time given 30 days notice.

We are authorized to use the specific keywords and/or phrases for developing and improving the ranking of the Client’s site(s) (Google, Yahoo and Bing).

To bring clarity into this contract, we are going to define some SEO terms/jargons which we have used in the contract. Our goal is to develop a contract in plain English which is mutually understood by all the parties entering into the contract and which minimizes erroneous beliefs.However we make no warranty/guarantee of accuracy and completeness of the SEO terms described below. Our definitions should not be considered as be all and end all of SEO terminology.

For the purposes of this agreement:“Deliverable“- It is a term used in project management to describe a tangible or intangible object produced as a result of the project that is intended to be delivered to a customer (either internal or external). A deliverable could be a report, a document, a server upgrade or any other building block of an overall project [source: https://en.wikipedia.org/wiki/Deliverable]

“SEO” –Search engine optimization (SEO) is the process of improving the volume or quality of traffic to a web site from search engines via “natural” or un-paid (“organic” or “algorithmic”) search results as opposed to search engine marketing (SEM) which deals with paid inclusion.

[source: https://en.wikipedia.org/wiki/Search_engine_optimization]

“Social Media Optimization” – It is set of methods which are used to generate publicity through social media.

“Search Engines” – It is a computer program which is used to retrieve documents from a computer network. Three popular search engines are Google, Yahoo and Bing.

“Client’s Competitor” – It is an individual or a company which is in the same exact niche as the client and is targeting same/identical keywords in same/near by geographic location(s).

“Keyword” – Keyword or keyword phrase is a search term(s) which is used to retrieve information through search engines.

“Keyword Research” – It is a practice used by search engine optimization professionals to find and research actual search terms people enter into the search engines when conducting a search.

“Keyword Stuffing” – It is considered to be an unethical search engine optimization (SEO) technique. Keyword stuffing occurs when a web page is loaded with keywords in the meta tags or in content. [source: https://en.wikipedia.org/wiki/Keyword_stuffing]

“keywords cannibalization” – Several web pages targeting same keyword(s)

“URL”- It is the address of the web page on the Internet.

“URL Canonicalization” – It is the process of picking the best url when there are several choices, and it usually refers to home pages.  [source: https://www.mattcutts.com/blog/seo-advice-url-canonicalization/]

“Link Building” – It is a Search Engine Optimization technique which is used to get backlinks (or votes) for a website.

“Link Bait” –Link bait is any content or feature within a website that somehow baits viewers to place links to it from other websites. Matt Cutts defines link bait as anything “interesting enough to catch people’s attention. [source: https://en.wikipedia.org/wiki/Link_bait]

“Website Usability”- It means how easy it is for visitors to use your website.

“Website Accessibility”- It means how accessible your web pages are to your visitors and search engines.

“User Engagement”- It refers to the degree to which a visitor has been positively influenced by the website and is engaged to it.

“Conversions”- Also known as goals. They can be orders, leads, downloads, page views, sign ups, traffic etc.

“Conversion Rate”- It is the percentage of visits which result in goal conversions.

“KPI”- KPI or Key Performance Indicator is used to measure how well an organization or individual is accomplishing its goals and objectives.

“Link popularity”- It is the measure of the quantity and quality of inbound links (back links) to your website.

“Confidential Information”- It includes but is not limited to, any and all fees, services, documents, recommendations, reports, e-mails, postal mail, courier or phone/skype consultation for the purpose of reporting, recommending or educating the client for carrying out search engine optimization services.

FirstPage Marketing is committed to provide following deliverables:

Website Audit Report

It provides (but it not limited to):

1. Review of the competitiveness of the client’s industry and the targeted keywords.

2. Review of the current ranking potential of the client’s site and back link profile analysis.

3. Review of issues related to website usability, website credibility, websites accessibility, user engagement, legal issues and suggestions regarding how to fix them.

4. Recommendations for avoiding/fixing negative SEO issues (keyword stuffing, duplicate contents, URL canonicalization, hidden text, hidden links, sneaky redirects, keywords cannibalization etc)

5. Recommendations regarding content development. What type of contents and contents categories can attract additional traffic and links and can help in improving conversions (goals).

6. Suggestions regarding link building–  From where and how you can acquire/request/buy links.

7. Review of the client’s site traffic – how visitors find your website, where they come from and how they use it. How keywords and advertising campaigns are performing. How the site is performing in comparison to hundreds of other sites in the comparable industries.

Competitive Analysis Report

It provides vital information regarding competitors like who are your competitors, which keywords they are targeting, what are they doing to attract traffic and links. From where they have got their back links. We also determine the current ranking potential of your competitors in search engines and help in establishing KPIs.

Keyword Research Report

It provides list of keywords that can bring highest volume of relevant traffic to the website along with their search volume. It also provides suggestions regarding how keywords should be used on site to attract additional traffic.

NAP (Citation) Management

NAP simply stands for “name, address and phone number” — and you’d be surprised how many businesses don’t have NAP data that is consistent across the web. Having an actual physical address and phone number listed in directories and other websites not only gives you a boost in your local organic search listings but also lends your business instant legitimacy. Citations and local listings are extremely important components of your local SEO strategy.

Website Optimization

We try to fix all the issues we have identified during website audit, so that the website works for the client’s business and is able to convert relevant traffic into sales or leads.

On-page optimization

We modify the title tags, meta tags, contents, HTML code, naming conventions and other on-page factors of client’s website to make it relevant to search engines (Google, Yahoo and Bing) for targeted keywords. We do keywords positioning/placement to attract additional traffic to the site.

Link Building

We acquire/request links from vast array of websites to improve the ranking potential of your website in search engines and to rank for targeted keyword phrases.

Link Bait/Viral Content Development 

We develop and promote contents (press releases, articles, blogs, link baits etc) which help in getting additional traffic and links to your site and also helps in improving the conversion rate.

Social Media Optimization 

We develop methods to generate publicity through social media like blogs, forums, social networking sites (facebook, linked-in, orkut etc), meet-up groups, industry events etc.

SEO Analysis

We continuously monitor the effectiveness of our SEO campaign and send you traffic and rankings reports on regular basis.

SEO Training 

We provide SEO training through phone/online consultation or on-site consultation (visiting client’s premises) or both.  In this training you will learn the basics of search engine optimization, how search engine works, what are Google webmaster guidelines and why they are important.

You will also learn how to interpret the Google analytics data, how to conduct usability test, how to attract links, traffic and many more things.

Website Design

 We take a structured approach to web design. Our development process was created to ensure every project is delivered on-time and on-budget. Once your web design project kicks off, here’s what to expect:

Initial Planning

The first order of business is to sit down with you or your team and create a detailed set of design and technical specifications. These specifications serve as a roadmap for the rest of the web design process.

Wireframing

Wireframes are your first chance to visualize your website. While they’re not nearly as detailed as the final site will be, they give us a visual representation of the site’s overall layout.

Mockups

Once all wireframes are completed and approved, we’ll proceed with site mockups. These add color and a bit more detail to the initial wireframes, giving us a stronger visual representation of the final product.

Copy & Graphics

Once we’ve agreed on a final design based on the mockups, our team will proceed with development, kicking off two phases in unison. The first involves creating your site’s copy and graphics. We’ll produce a professional photo shoot which will include an hour of onsite photography of staff and clients in action and headshots along with an hour long branding shoot. Our team will also get to work performing SEO and competitive research and come up with the copy and images to use on your final site.

Development

At the same time, we’ll kick off the technical side of the web design process. This will include deploying your CMS, creating your theme and page designs, and setting up your website’s analytics.

Testing

Once our writers, designers, and developers have finished their work, our Quality Assurance team will get to work testing your site’s performance and reliability. We’ll use various tools to benchmark your site for loading, responsiveness, and speed, while also ensuring that it works reliably on all web browsers and mobile devices.

Deployment & Optimization

Once we’re sure that your site is ready to be released to the public, we’ll deploy it on your public domain. Then, we can shift into a monthly support process that will continue for 12 months. During that period, we’ll create monthly backups of your site, update scripts and plugins to maintain security and reliability, and perform layout and content updates at your request.

Business Listings Management

Our Business Listings Management service manages all aspects of your local presence with rankings in mind while providing you with monthly reports to measure performance.

We will first run an audit on your current local presence to see exactly where you stand so that we can better understand what needs to be fixed, cleaned-up, optimized, etc. This is crucial as duplicates and inconsistencies in business directories will have a negative impact on your local online presence.

This service provides a three-pronged attack at taking over your local online presence. We work to clean-up old directory listings, we build new business listings on directories proven to be ranked on Google and we utilized the GMB platform to post key-work rich content to help increase your local ranking.  Google My Business posting (at least 1 per week), Citation Management for all major data aggregators, Citation building from 350+ sources are all included.

Email Marketing

We can utilize any platform that you prefer to execute an email marketing campaign.  If one is not preferred we will use MailChimp for the delivery of all outgoing mailers.  Our service is to develop and send a specific number of email campaigns on a monthly basis.

We expect you to complete a 6 month campaign document that will allow us to prepare for all upcoming email campaigns.  Our email marketing agreements are in 6 month increments and are auto-renewed.

Pay Per Click Management
As part of each PPC advertisement management service program, we perform a great number of tasks. Specifically these tasks include:

1. Keyword Research and Selection: Whether you have an existing pay per click internet advertising campaign or not, we perform keyword research as a best practice to ensure the campaigns are employing the appropriate keywords.

2. Creative Development: We write custom and unique creative (titles and descriptions) to help maximize click-through and conversion rates.

3. Landing Page Identification: We identify the best existing destination or recommend improvements to facilitate site-level conversion.

4. Implement Campaign Tracking: We will work with your staff to implement tracking codes to aid in tracking conversions.

5. Advertisement Submission: We will upload and submit the keywords and associated creative for approval at PPC Accounts.

6. PPC Account Settings: We will establish and monitor the numerous Account Settings (daily max spend, match type, countries, etc.) to maximize business goals.

7. PPC Bid Management: We provide PPC bid management tasks including bid gap monitoring, bid price changes, and bid position maintenance.

8. PPC Monthly Analysis: We perform a month-end analysis of campaign performance, including individual keyword costs, conversions, and performance trends.

9. Campaign Improvements: We will suggest and implement PPC campaign improvement, including changes to Title/Description copy, keyword list modifications, and bid adjustments.

10. Creative Testing: We will perform periodic testing of new creatives (titles and descriptions).